Terms and Conditions

1. 1st Class Alloys require that ALL customer vehicles are fully covered by the customer's own vehicle insurance whilst left within our workshop.

2. 1st Class Alloys require customer vehicles to be supplied with the genuine O.E.M. locking wheel nut / bolt keys, to assist with removing and fitting wheels etc if fitted and duly required.

3. 1st Class Alloys will NOT accept responsibility for any goods or articles left in a vehicle, damage to, or mechanical fault on any vehicle, other than obvious damage which was not recorded when the vehicle was initially checked in; this includes occurrences such as electrical or mechanical problems, etc.

4. 1st Class Alloys will NOT accept any responsibility for the transportation of wheels, which are delivered and / or collected by customer's couriers. Customers should ensure that any courier they use is adequately insured for any damage caused whilst in transit to / from us. ALL couriers employed by 1st Class Alloys will have sufficient insurance to cover any in-transit damage.

5. 1st Class Alloys will steadfastly endeavour to refurbish all wheels to highest possible standards and to the best of the company's extensive abilities; however, we cannot be held responsible or liable for unforeseen problems such as poor castings or excessive corrosion on the said customer's wheels. Please note: These dilemmas are sometimes only more apparent when the aged powder coating / finish has been removed through our somewhat extensive processes. Similar dilemmas, that can sometimes be found may possibly also include: a. The customer's wheels / locking nuts or studs, that may have been incorrectly maintained or modified, prior to being at the 1st Class Alloys site location. b. Previous service or repairs that have not been correctly carried out, to the required safe operating standard. c. Parts which have been in-correctly fitted or the actual structure of the wheel / components / bolts or nuts / threads / valves, - some of which, may have been affected by the said process.

6. 1st Class Alloys will only accept split rim wheels, on the sole undertaking that it is entirely at the customer's discretion and responsibility as to the suitability of the full refurbishment process. We do however, highly recommend all split rims are broken down prior to any refurbishment being carried out by 1st Class Alloys. Customers, are also advised, that if they do supply broken down split rims to us, it is their responsibility to ensure they are suitably and safely re-built after refurbishment by 1st Class Alloys.

7. When wheels that are classed as in ‘very poor’ condition upon delivery to 1st Class Alloys, customers are advised that the said wheels may incur an additional surcharge of £5 per wheel. This is to cover the cost of the deep cleaning chemical process and the additional intensive labour required to refurbish customers said wheels.

8. 1st Class Alloys reserve the right to charge extra in the event of unforeseen problems. In such circumstances we will however guarantee to contact the customer for agreement before proceeding.

9. Customers should be aware that certain high gloss finishes, such as high power silver and / or gloss black, can sometimes potentially display minor blemishes more readily; this is generally dependant on the initial condition of the wheels. At 1st Class Alloys we will guarantee to greatly and extensively improve the condition of the wheels, compared to when they were initially given to us for refurbishment.

10. It is 1st Class Alloys mission to provide an efficient and same day turnaround service whenever possible. However, we can only guarantee this, if: a. The wheels for refurbishment, are delivered to our premises in Lichfield no later than 9 a.m. b. The wheels do NOT have any hidden defects which may potentially delay the process; this may not be apparent until the wheels have been stripped - please see point 5 above, for said examples. c. The customer's wheels are 17 inch in diameter or less. d. The customer requires a ‘standard’ finish (Please see our Wheel Colour Options page).

11. After refurbishment, 1st Class Alloys insist, that it is the customer’s sole responsibility to check the condition of refurbished wheels, the fitted wheel bolts / nuts and any customer supplied locking mechanisms, as well as the general condition of tyres. This is to ensure that they ALL conform to all the required safety and legal requirements. If a customer asks 1st Class Alloys to refit either illegal or damaged tyres, these will ONLY be refitted under the customer’s express instructions, and the customer must sign a disclaimer to this effect. Please note: 1st Class Alloys can readily source, supply and fit new tyres upon request and after consultation with the customer.

12. Where wheels are delivered on the customer's vehicle, we will endeavour and check to ensure that all wheels are securely re-fitted following refurbishment. However we do advise all customers to 100% check their wheels / locking nuts or bolts etc - immediately upon collection of their vehicle and before leaving the premises and similarly, at regular intervals thereafter to ensure that the wheels are safe and secure at all times.

13. At 1st Class Alloys we recommend that new valves are fitted to all wheels which require a strip and refit of tyres. All rubber valves will be supplied free of charge, or we can provide chrome valves at a small additional charge; this is to be fully agreed by the customer prior to fitting. 1st Class Alloys can accept no responsibility for leaks etc, where the original valves have been re-fitted at a customer's specific request.

14. 1st Class Alloys ask that all refurbished wheels are collected before 5:30 p.m. on the day of refurbishment, unless a mutually alternative time is previously agreed for collection from our site.

15. All bills for services provided are settled prior to release of refurbished wheels.

16. If wheels are not collected within one week from refurbishment, 1st Class Alloys reserve the right to add a surcharge of £10.00 per day from the 8th day onwards (The 1st day being the day the wheels were refurbished). If refurbished wheels are not collected after four weeks and if refurbishments have not been paid for in full - the 1st Class Alloys reserve the right to sell the wheels to recoup all costs incurred, including all storage charges.

17. 1st Class Alloys will impose a charge of £25.00 per night per vehicle left on our posession overnight and this will be added to a customer's final invoice.

18. 1st Class Alloys reserve the right to withhold releasing customer's refurbished wheels, until cleared payments are received in full and final settlement of an invoice.

19. 1st Class Alloys request that any complaints should be kindly submitted in writing by recorded delivery, within 72 hours of wheels being refurbished, to the Directors of 1st Class Alloys.




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